Delivery, returns and the rest.
Delivery times, returns, how to reach us, and the policies behind them. All on one page so nothing important is buried.
Shipping and delivery
Delivery is free to every address, with no minimum spend and nothing added at checkout. The price you see on the product is the price you pay.
How long it takes
Orders are dispatched within 24 hours. Cases come direct from the factory that makes them, so delivery takes 4 to 9 days.
If it takes longer than 15 days
You get the whole order refunded. Email us with the order number and we process it, whether or not the case turns up afterwards.
What happens after you order
- A confirmation email arrives straight away with what you ordered and in which colour.
- A dispatch email follows within 24 hours with a tracking link.
- If anything holds the order up, we email you before you have to ask.
Where we ship
The United States and the United Kingdom. Nowhere else yet, and the newsletter is where we will say when that changes.
Duty and tax
Prices shown include any tax due, so there is nothing further to pay when the parcel arrives.
Returns and refunds
Thirty days from the day it arrives, for any reason at all, including simply changing your mind about the colour.
How to return something
- Email support@rosvalle.com with your order number. There is no form.
- We reply with the return address. Send it back in any packaging that will survive the trip.
- The refund goes to your original payment method within 5 working days of it reaching us.
What it costs you
Return postage is yours to cover unless the case arrived damaged, faulty, or is not what you ordered, in which case it is ours. There is no restocking fee and the original box is not required.
If it arrives damaged
Send a photograph to the same address and choose a replacement or a refund. There is no need to post the damaged case back.
Your statutory rights
Nothing on this page reduces your rights under the Consumer Contracts Regulations or the Consumer Rights Act 2015. Our thirty days sit on top of the statutory fourteen day cooling off period.
Tracking an order
Your dispatch email carries the tracking link. Tracking can take up to 48 hours to show its first movement, which is normal.
If tracking has not moved in five days, send us your order number and we will chase the carrier for you.
Contact us
Email, answered by a person.
Orders, returns and anything urgent: support@rosvalle.com, usually answered the same day. Press and stockists: the same address.
Support runs by email, so every answer you get is in writing and there is a record of whatever we agree.
Where we trade
We trade from the United States and ship to the United States and the United Kingdom. There is no phone line, so email is the way to reach us.
Terms of service
Our terms of service are the policy of record and cover orders, prices, payment, liability and governing law. Read the terms of service.
Privacy policy
Our privacy policy is the policy of record and sets out what we collect, why, who processes it, how long it is kept and your rights. Read the privacy policy.
Accessibility
This site is built to WCAG 2.2 AA.
Every control can be reached with a keyboard. Text contrast is measured against its background. Animation is switched off for anyone whose system asks for it.
If anything on this site gets in your way, email support@rosvalle.com and tell us what happened. We will fix it.